Hanson Aggregates
Delivering Best Practice "Logistics & Supply"
Hanson is a world leading supplier of aggregates and heavy building materials
The Challenge
-
Having
grown through acquisitions, variations in customs and practices across
regions were leading to ineffective operations; regions were managed
autonomously leading to a large disparity in costs, customer service and
management practices - The senior management needed to transform the business with cost reductions and customer service improvements and ProActive were required to support this change by applying leading edge supply chain thinking
- The high visibility of the organisation meant an important focus on maintaining environmental impact in all areas of operations
The ProActive Approach
- Using industry knowledge and change management expertise the ProActive team reviewed the total customer experience from order capture through delivery to payment . Working closely with the operations teams, new best practice processes were designed and implemented
- Operational performance levels were monitored through a series of effective KPI's designed and implemented by the joint team
- Driver contracts were revised and renegotiated and common Service Level Agreements were established
- An implementation plan with new customer focused practices was rolled out throughout selected business areas and a new process for routine scheduling was implemented across key regions
The Results
- Considerable cost, service and environmental improvement
- 8% reduction in distribution cost
- 20% reduced environmental cost
- 25% improvement in customer service levels
"Working with ProActive enabled significant steps towards leading edge logistics and provided essential change management support" - Customer Services Director
